Terms & Conditions

Threshold Greece is an independent, non-regulated property observation service operated by Threshold Greece.

Threshold Greece provides observer-based property condition reports for buyers of residential real estate in Greece. The service documents the observable surface condition of a property at the time of visit. It is a buyer-side, independent assessment service.

Threshold Greece provides a non-regulated, observer-based property condition report. This service is fundamentally different from a structural survey, engineering inspection, or technical building assessment.

The person carrying out the visit is not a licensed engineer, architect, or building surveyor. Where any finding in a Threshold Greece report raises concern about structural, mechanical, or technical matters, the client is strongly advised to instruct a licensed Greek engineer (μηχανικός) for a formal assessment before proceeding with any purchase.

A booking is confirmed when Threshold Greece has issued a written quote and the client has accepted it in writing (by email or message). Payment of the deposit (where applicable) also constitutes acceptance of these terms.

Standard scheduling: Visits are scheduled a minimum of 7 days from the date of booking confirmation. This lead time is required for access coordination and scheduling. Bookings requesting a visit within fewer than 7 days are subject to an optional Priority Scheduling fee of €75, subject to availability.

Report delivery: Reports are delivered within 1-2 days of the visit for properties up to 80m², within 2-3 days for properties of 81–120m², and within 2-4 days for properties over 120m², villas and houses. Delivery times run from the date of the visit, not the date of booking.

Visit scheduling is subject to access being granted by the property owner, seller, or their agent. Threshold Greece is not responsible for delays caused by third-party access issues. The client is responsible for arranging access to the property. Threshold Greece will not attend a property without a confirmed access arrangement in place.

Service fees are as quoted at the time of booking and confirmed in writing. Fees are exclusive of travel costs for properties outside Athens, which are quoted separately and agreed in writing before confirmation.

• Remote Filter (€175), Re-check after repairs (€150), Live video call add-on (+€75): Full payment required at booking confirmation. These are short-form services and are not split.
• Buyer Condition Report — Standard (€300): Full payment required at booking confirmation.
• Buyer Condition Report — Extended (€450) and Full (€650): 50% deposit at booking confirmation; balance due prior to report delivery. The report will not be released until full payment is received.
• Payment method: Bank transfer or card payment via secure payment link. An invoice (τιμολόγιο) will be issued for all completed services.
• Currency: All fees are quoted and invoiced in Euros (€).
• Travel costs: For properties outside the Athens metropolitan area, actual travel expenses (transport, accommodation where required) are charged at cost and confirmed in writing before the visit is scheduled.

• Cancellation by the client — more than 48 hours before the visit: Full refund of any deposit paid, less any non-recoverable travel costs already incurred. Given that standard visits are scheduled a minimum of 7 days in advance, clients are encouraged to cancel as early as possible.
• Cancellation by the client — less than 48 hours before the visit: The deposit is non-refundable. Where no deposit was taken, the booking is cancelled without charge, but the time slot is released immediately and cannot be held.
• Rescheduling: One rescheduling request is accepted without charge if made more than 48 hours before the visit. Subsequent changes may incur an administrative fee.
• Cancellation by Threshold Greece: In the event that Threshold Greece is unable to carry out the visit (due to illness, access failure, or unforeseen circumstances), a full refund will be issued or an alternative date offered at the client's discretion.
• Access failure on the day: If the visit cannot proceed due to access being denied or not arranged, and Threshold Greece has attended the property, a call-out fee of €75 applies to cover time and travel.

Reports are delivered digitally, via email or secure link. Delivery runs from the date of the visit: within 1-2 days for properties up to 80m², within 2-3 days for properties of 81–120m², and within 2-4 days for properties over 120m², villas and houses. Priority scheduling does not affect report delivery times — only the scheduling of the visit itself.

The report is prepared solely for the named client and relates only to the property visited on the stated date. The report is confidential and may not be shared with third parties — including sellers, agents, or legal representatives of any other party — without the prior written consent of Threshold Greece.

Photo and video files are shared via a secure Google Drive link with access restricted to the named recipient. Links expire 30 days from the date of report delivery. Clients are advised to download their files within this period.

The report reflects the observable condition of the property at the time of the single visit only. Threshold Greece accepts no responsibility for changes in condition that occur after the visit date.

Threshold Greece provides an observer-based report based on visual inspection only. The service does not involve testing, probing, or investigation beyond what is visible and accessible at the time of the visit.

Threshold Greece's liability in connection with any service is limited, in all circumstances, to the fee paid for that specific service. Threshold Greece is not liable for:

• Any loss, damage, or expense arising from the purchase, non-purchase, or decision-making related to a property
• Defects, conditions, or issues that were not visible or accessible at the time of the visit
• Defects concealed behind walls, floors, ceilings, fixtures, or furnishings
• Any matters that would require specialist equipment, invasive testing, or engineering expertise to identify
• Any reliance placed on the report by any person other than the named client
• Any consequential, indirect, or economic loss of any kind

The client acknowledges that a property condition report from Threshold Greece is one input in their decision-making process and does not constitute a guarantee of the property's condition, value, or suitability for purchase.

Threshold Greece operates exclusively on behalf of the buyer. We do not act for, accept payment from, or have any commercial relationship with sellers, real estate agents, developers, or any other party with an interest in the sale of the property being assessed.

Where Threshold Greece has any pre-existing relationship with any party involved in a transaction, this will be disclosed to the client before the booking is confirmed. The client may cancel at no charge if such a disclosure gives rise to concern.

Any referral to specialist professionals (engineers, lawyers, etc.) is made in good faith and without fee. Threshold Greece does not receive referral commissions from any professional it recommends.

Threshold Greece collects and processes personal data (name, email address, property address, communication history) for the sole purpose of providing the booked service and issuing invoices. Data is held in accordance with applicable Greek and EU data protection law (GDPR).

Client data is not shared with third parties except where required by law. Property addresses and report contents are treated as confidential and are not used for any marketing, research, or publication purpose without the client's explicit written consent.

Photographs and video taken during visits document property condition only. Threshold Greece does not photograph personal belongings, residents, or any identifying personal information. Images used for marketing or educational purposes are anonymised and do not identify the property or its owners.

These Terms & Conditions are governed by the laws of Greece. Any dispute arising from or in connection with a service provided by Threshold Greece shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

In the event of a complaint or dispute, the client is encouraged to contact Threshold Greece directly in the first instance. Threshold Greece will make reasonable efforts to resolve any complaint within 14 days of receipt.

Threshold Greece reserves the right to update these Terms & Conditions at any time. The version in effect at the time of booking confirmation applies to that booking. The current version is always available at thresholdgreece.com/terms.